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FAQ

Xsales Frequently Asked Questions | FAQ Xsales

Why do I have to register?

xsales.com.au has created this website for your convenience. It is an exclusive and secure platform where Retail Owners/Managers and Drip-Shipping Clients can login and view our entire range of Adult Products. The content of this website is not intended for public viewing and therefore the wholesale prices you pay for our products remains confidential. In order to make the most of our website you need to register. Some of the benefits of becoming a member are:
  • Ability to view our Wholesale Prices
  • Ability to place Online Orders
  • Ability to place items in your Shopping Cart to check-out later
  • Note: Adding items to your Shopping Card does not secure them. You need to proceed to checkout at your earliest convenience to secure your products as we operate on a First Comes - First Served basis. If however you have special requirements please do not hesitate to contact us.
  • Ability to take advantage of our Specials and grab a bargain!
  • From time to time we will be emailing special discount codes to our members
  • Ability to track your order history
  • Ability to track your order delivery
  • Ability to use our Secure Online Payment Gateway

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What happens after I submit my registration form?

Once you submit your registration form, an email will be sent to us. The site administrator will then review the application and if all details are correct and you qualify to purchase wholesale approve your account. You will be notified by email or telephone when your account becomes active. Then you can immediately start using our website.

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Will you share or sell my Personal Information?

xsales.com.au will never share or sell your personal or business information to any third parties.

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What kind of Payment Methods do you accept?

We accept Credit Card Payments Mastercard and Visa, Transfer to Our Bank Account, Bank Check, Money Order and Bitcoin and with approved customers on account. We also accept Paypal but you need to contact us first. Please indicate your preferred payment method during checkout.

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Do you keep my Credit Card and other personal financial details on your website?

No. All transactions are encrypted and processed electronically via a secure server. There is no data retained at all by xsales.com.au and there is no evidence of any transactions having taken place. No human eyes can view any of the information exchanged between you and the server.

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Are the prices quoted on this site GST inclusive?

No. All prices quoted on this website do not include Goods and Services Tax. GST and they will be added where applicable automatically during checkout. There is no GST for international orders.

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What are your shipping charges?

We presently use Fastways, StarTrack, Australia Post E-Parcel for domestic shipping. The price range varies dependent on destination and size of order from $8 upwards per item - the maximum weight of any box due to work-place safety guidelines is 20kg. For drop-shippers there is a flat $12.50 fee for domestic orders regardless of the size of it. Most of our customers are already familiar with our shipping charges, but if in doubt please ask. Note: Toys and other Bulky Items may not fit in one box and although under 20 kilos, a second box may be required to fulfill your order. We use DHL and Australia Post economy trackable for all international orders. There is an auto- freight calculator that will calculate your shipping fee's prior to check-out allowing you to accept or dismiss these charges.

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What is the minimum purchase?

This is a wholesale site and if you have not purchased from us before, a minimum purchase of AUD$150 is required from approved businesses and $500 from individuals. Initial purchases require payment up front unless credit has been applied for and approved. Generally we require three pro forma invoices before approving credit. There is no minimum order for drop-shippers, however the item cannot be posted directly to the drop-shipper, it must be sent direct to the purchaser.

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Do you have all your items in stock?

All titles advertised on this site should be in stock and are generally be shipped within 2 working days of the placement of order. If an item is found to be out of stock we will contact you and either short ship with approval raising a credit note towards future purchases or replace it with another item of similar value with your consent.

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What is the format of your DVD's?

Unless otherwise specified all DVD's are multi region and can be played on all DVD players throughout the world.

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Are all your DVD's Original?

Yes, all our product is original and genuine. We do not sell pirated copies. Some smaller production companies burn their discs on blue colored discs but they are original.

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I am not a reseller. How can I buy your product retail?

We have a number of stores that stock our product in all areas of Australia. Please use contact us form with your suburb and we will direct you to our nearest re-seller. Otherwise a minimum purchase of $500 is required. Find also our nearest retailer tool that will direct you to the nearest reseller of xsales products.

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